Privacy Policy
Last updated: September 2026
moor-craft ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, and other contact information you voluntarily provide when completing forms on our website or contacting us directly.
- Vehicle Information: Details about your vehicle including make, model, year, and registration number provided for service purposes.
- Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies: Small data files stored on your device that help us improve your experience and understand website usage patterns.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process service bookings and enquiries
- To communicate with you about appointments, quotations, and service updates
- To improve our website and services
- To comply with legal obligations
- To protect against fraudulent or unauthorised activity
Legal Basis for Processing
We process your personal data based on:
- Contract: Processing necessary to perform our contract with you or to take steps at your request before entering into a contract.
- Legitimate Interests: Processing necessary for our legitimate interests, provided these do not override your fundamental rights.
- Consent: Where you have given clear consent for us to process your personal data for specific purposes.
- Legal Obligation: Processing necessary for compliance with legal requirements.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for warranty and legal purposes as required by applicable regulations.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
- Service providers who assist in operating our business (subject to confidentiality agreements)
- Parts suppliers when necessary to source specific components for your vehicle
- Legal authorities when required by law or to protect our rights
Your Rights
Under the UK General Data Protection Regulation, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing of your data
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: Unit 7, Blackwater Industrial Estate, Moorfield Road, Cambridge CB4 2QT, United Kingdom